Efficient Patient Care, That's What It's All About Posted on behalf of Katie Jankowski, Implementation Engineer, Managed Services I remember working at a local dentist office sorting through patient records and putting them back into the correct alphabetical order on shelves in a back room. I remember printing off the next day’s appointments and [...]
The Psychology of Customer Support Posted on behalf of Paul Hendrickson, Senior Support Analyst Tech Support, Customer Care, User Satisfaction Engineer, Manager of Fix-All-The-Things, Level 86 Client Success Warrior… in the end, they all boil down to basically the same thing: the voice on the other end of the phone when stuff is broken. [...]
Keep On Scripting In The Free World Posted on behalf of Scott Anderson, Manager, Quality Assurance Scripting & automation. (AKA Robotic Automation - RPA) What does one think of when these words are uttered from a colleague or managers lips? I’m not sure about you, but personally I think of less manual labor and [...]
Steps to a Successful Interface Engine Migration Posted on behalf of Jeff Ford, Director, Managed Services Changing your Integration Engine vendor is a big undertaking for any Healthcare system to undertake. There are so many moving parts; downstream vendor coordination, server connectivity, learning a new Integration Engine software, not to mention the Hospital resources [...]
How Can I Use My Engine or Scripting for Alerting Specific Activities in My Hospital? Posted on behalf of Marianne Soucy, Director, Solutions Group Many of our clients find or request different ways they can leverage Summit products to fill gaps or needs in their organization. Recently, different alerting requests have come up frequently. [...]
Collaboration in Healthcare: A Product Manager’s Experience at the HIMSS18 Interoperability Showcase Posted on behalf of BJ Rosario, CPM, Product Manager When was the last time you talked about a product not for the sake of making a sale but to genuinely show how it solves real problems in patient care? This year at [...]
Posted on behalf of Barry Njoes, Regional Sales Manager Summit Healthcare has announced it will continue the 2017 corporate wide Initiative of putting our clients first. This was the centralized theme of Summit’s Annual Company-Wide meeting that took place earlier this year in Hull, Ma. Let’s look at the definition of “Client”: “1: one [...]
Posted on behalf of Christel Fowkes, Regional Sales Manager How many of you prefer shopping online? Taking advantage of online deals like cyber Monday, Amazon Prime Day, Holiday sales, back to school sales; awaiting those additional great deals that flood your inboxes daily including free shipping and even more discounts? I’ve been in the [...]